1. Introduction

Welcome to Recovery United (“we,” “us,” or “our”). Recovery United Inc. is a Florida nonprofit organization that provides free, compassionate guidance and support to individuals and families navigating substance use recovery. By accessing or using our website (recoveryunited.com and any related staging or subdomain sites) or contacting us for services, you agree to these Terms of Use and our Privacy Policy.

If you do not agree with these terms, please do not use our website or services.

2. Our Services

Recovery United offers free information, guidance, and connection to vetted recovery programs, resources, and support. We do not operate treatment centers, provide clinical care, or charge fees for our guidance services. We accept no referral fees or compensation from programs we recommend.

Our services are informational and supportive only. We do not provide medical, clinical, legal, or therapeutic advice. Decisions about treatment or care remain solely yours (or those of the individual seeking help and their family).

3. No Cost / No Obligation

All guidance and placement support we provide is free of charge and without obligation. There is no cost to contact us, speak with a Family Advocate, or receive recommendations.

4. Eligibility & Appropriate Use

You must be at least 18 years old to use our services or submit information on behalf of another person. If you are contacting us about a minor, you represent that you are a parent, legal guardian, or have appropriate legal authority.

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation of our site.

5. User Submissions & Communications

When you submit a form, call us, or otherwise communicate with us, you grant Recovery United a non-exclusive, royalty-free right to use the information you provide solely for the purpose of responding to your request and providing guidance services.

You are responsible for the accuracy of the information you provide.

6. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information, recommendations, or connections we provide.

We do not guarantee outcomes from any recovery program or resource we may suggest. Treatment results vary and depend on many factors outside our control.

7. Limitation of Liability

To the fullest extent permitted by law, Recovery United Inc., its officers, directors, employees, volunteers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from these terms or your use of our services shall not exceed $100.

8. Indemnification

You agree to indemnify and hold harmless Recovery United Inc. and its representatives from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your use of our website or services, your violation of these terms, or your violation of any rights of another party.

9. Third-Party Links & Resources

Our website may contain links to third-party websites or resources (including recovery programs). We do not control and are not responsible for the content, privacy practices, or policies of those third parties. Inclusion of a link does not constitute an endorsement.

10. Intellectual Property

All content on this website (text, graphics, logos, design, etc.) is the property of Recovery United Inc. or its licensors and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or use our content for commercial purposes without our prior written consent.

11. Privacy Policy

We respect your privacy. This section explains how we collect, use, and protect information.

Information We Collect

• Information you provide: Name, phone number, email address, relationship to the person seeking help, description of the situation, and any other details you choose to share when you submit a form or speak with us.
• Automatically collected information: IP address, browser type, device information, pages visited, and referring/exit pages (via standard web server logs and analytics tools).
• Cookies: We may use cookies and similar technologies for basic site functionality and analytics. You can control cookies through your browser settings.

How We Use Information

• To respond to your inquiries and provide guidance and support
• To connect you with appropriate, vetted recovery resources when requested
• To improve our website and services
• To comply with legal obligations
• With your consent, for limited internal reporting or storytelling (identifying details are never shared publicly without explicit permission)

How We Share Information

We do not sell, rent, or trade your personal information.

Mobile information and SMS consent: No mobile information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. All standard data-sharing categories outlined in this policy exclude text messaging originator opt-in data and consent; this information will strictly not be shared with any third parties.

We may share information only in these limited circumstances:

• With recovery programs or resources you have authorized us to contact on your behalf
• With service providers who help us operate our website or communications (under confidentiality obligations)
• When required by law or to protect the rights, safety, or property of Recovery United or others
• In connection with a merger, reorganization, or transfer of assets (rare for a nonprofit)

Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the information below.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Third-Party Analytics

We may use analytics tools (such as Google Analytics) that collect anonymized or aggregated usage data. These tools have their own privacy policies.

12. Changes to These Terms

We may update these Terms of Use and Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of our website after changes constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Florida.

14. Mobile Messaging Terms of Service

Mobile Information & SMS Consent Clause: No mobile information will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. All standard data-sharing categories outlined in this policy exclude text messaging originator opt-in data and consent; this information will strictly not be shared with any third parties.

• Program Description: By subscribing to Recovery United Inc.’s mobile messaging program, you agree to receive recurring automated text messages (such as appointment reminders, account updates, and service notifications) at the mobile number provided during opt-in.
• Message Frequency: Text message frequency varies depending on your interactions with us and your service preferences. Messaging frequency may vary.
• Costs & Rates: Standard message and data rates may apply based on your mobile carrier’s rate plan.
• Opt-In Method: You may subscribe to receive mobile updates by completing our online web forms (for example, contact or inquiry forms) and checking the SMS consent box. No mobile information will be shared.
• Opt-Out Instructions: You can cancel text communications at any time. Text STOP to the number from which you received our messages. After sending STOP, you will receive one final message confirming that you have been unsubscribed. No further messages will be sent unless you re-subscribe.
• Help & Support: For assistance with our text messaging service, reply HELP to any message, visit recoveryunited.com, email us at [email protected], or call us at (954) 751-1713.
• Carrier Liability: Wireless carriers are not liable for delayed, misdirected, or undelivered messages.
• Privacy Assurance: We value your privacy. As stated in our Privacy Policy, your mobile information and SMS consent data will never be shared with third parties or affiliates for marketing purposes. You can read our full policy at https://recoveryunited.com/terms-of-use-and-privacy-policy/.

15. Contact Us

If you have questions about these Terms or our Privacy Policy, or wish to exercise any privacy rights, please contact us:

Recovery United Inc.
2436 N Federal Hwy
Pompano Beach, FL 33064
Email: [email protected]

These Terms of Use and Privacy Policy constitute the entire agreement between you and Recovery United regarding your use of our website and services.